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Privacy Policy

Effective Date: 3.10.26

1. Information We Collect

We may collect several types of information from and about users of our services, including:

Personal Information

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing or payment information

  • Mailing or service address

Operational Information

  • Storage account details

  • Inventory or logistics information provided by customers

  • Service requests or support inquiries

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies or analytics tools

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Providing cold storage and logistics services
  • Processing transactions and invoices
  • Responding to inquiries or customer support requests
  • Managing customer accounts
  • Improving our website and services
  • Sending operational updates, service notifications, or administrative communications
  • Complying with legal or regulatory requirements

3. Sharing of Information

Ice Cube Cold Storage does not sell or rent your personal information. We may share information in the following circumstances:

  • With service providers that assist in operating our business, such as payment processors, IT providers, or logistics partners
  • When required by law, regulation, subpoena, or legal process
  • To protect the rights, safety, or property of Ice Cube Cold Storage, our customers, or others
  • In connection with a merger, sale, or transfer of company assets

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no transmission over the internet can be guaranteed to be completely secure.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality. You may adjust your browser settings to refuse cookies, though some website features may not function properly.

6. Data Retention

We retain personal and operational information only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information where permitted by law

8. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Ice Cube Cold Storage
774.357.5417
info@icecubecoldstorage.com